Privacy policy

Last updated: 12 October 2026

1. Introduction

At Creating Quiet, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you visit our website, use our apps, subscribe to our newsletter, purchase our digital products, or participate in our ambassador programme.

This policy applies to:

• Our website: https://creatingquiet.com

• Our Ambassador App: https://ambassador.creatingquiet.com

• Our Audio App: https://audio.creatingquiet.com

It also covers relevant communications and services provided through these platforms.

We process personal data in accordance with the General Data Protection Regulation (GDPR), applicable Dutch data-protection law, and other relevant privacy laws.

Where a particular service has additional privacy information, that information should be read alongside this policy.

2. Who Is Responsible for Your Data?

Creating Quiet is responsible for determining how and why personal data is processed through our services, where we act as the data controller under applicable law.

For questions about this policy, requests concerning your personal data, or other privacy-related matters, please contact us using the contact details provided on our website.

Website: https://creatingquiet.com

Our full legal business identity and privacy contact details should be clearly identified on the website so that you can contact the responsible entity directly.

3. What Personal Data We Collect

The personal data we collect depends on which services you use and how you interact with Creating Quiet.

A. Website visitors and newsletter subscribers

When you visit our website, request a free resource, or subscribe to our newsletter, we may collect:

• Your name and email address.

• Your newsletter subscription status and email preferences.

• Confirmation of your email address.

• Information about email delivery, opens, clicks, unsubscribes, and other engagement, where these are measured and the relevant tracking is permitted.

• Information you voluntarily provide through forms, surveys, mood tests, or other interactive features.

• Technical information needed to operate and secure our website.

When you request a free guide or subscribe to receive mental-wellness content, we use the information you provide to deliver the requested resource and, where you have separately subscribed or otherwise provided a valid legal basis, send newsletters and related communications.

B. Ambassador App

When you apply for or participate in the Creating Quiet Ambassador Programme, we may collect:

• Your first and last name and email address.

• Information you provide in your application, including how you intend to promote Creating Quiet.

• Your application status and programme communications.

• Your ambassador account information and referral identifier.

• Referral links, referral activity, and information about qualifying signups.

• Referral verification and eligibility information.

• Dashboard statistics, credited rewards, balances, and payout records.

• Payment details necessary to process eligible rewards.

• Information used to detect duplicate, incomplete, suspicious, or fraudulent referrals.

This information allows us to review applications, manage ambassador accounts, verify qualifying referrals, administer rewards, process payments, and maintain the integrity of the programme.

If you are not accepted into the programme, we will retain your application information only for as long as necessary for the relevant purposes and in accordance with applicable law and our retention practices.

C. Audio App

When you use the Creating Quiet Audio App, we may collect information necessary to provide and maintain the service, such as:

• Account and login information, if accounts are required or available.

• Information about audio resources accessed or requested.

• Playback or usage information, where collected.

• Technical logs, device or browser information, and security-related information.

• Preferences or settings you choose to save, where supported.

• Information you submit through forms, feedback features, or support requests.

This information may be used to provide access to audio summaries and transcripts, maintain the app, troubleshoot technical problems, protect accounts, and improve the service where we have an appropriate legal basis.

We do not assume that all of these data types are collected by the Audio App. The information actually collected depends on its implemented features and technical configuration.

D. Purchases and customer support

If you purchase an ebook, digital guide, or other paid resource, we may process information needed to fulfil your purchase, such as your name, email address, order details, purchase history, and transaction status.

Payment card or bank details may be processed directly by the relevant payment provider. We do not claim to store full payment-card details ourselves unless our actual payment arrangements require and permit us to do so.

If you contact us, we may retain your correspondence and the information needed to respond to your question, resolve a complaint, or provide customer support.

E. Technical information and cookies

When you access our website or apps, certain technical information may be processed, including IP address, browser type, device information, timestamps, error logs, and security-related events.

We may also use cookies, local storage, or similar technologies to support essential functionality, remember preferences, maintain security, and measure performance.

Non-essential analytics, advertising, or tracking technologies will be used only where the applicable consent or other legal requirements have been met.

Please see the Cookies section below for more information.

4. How We Use Your Personal Data

We use personal data only for defined purposes and where we have a valid legal basis.

Depending on the circumstances, these purposes may include:

• Providing the website, apps, digital resources, and services you request.

• Delivering free guides and managing newsletter subscriptions.

• Sending newsletters and promotional communications where permitted.

• Creating and maintaining user accounts.

• Reviewing ambassador applications and managing programme participation.

• Tracking referrals, verifying eligibility, calculating rewards, and processing payouts.

• Processing purchases and providing customer support.

• Maintaining the security, functionality, and reliability of our services.

• Diagnosing errors and improving our website and apps.

• Meeting accounting, tax, legal, and regulatory obligations.

• Preventing fraud, abuse, and unauthorised access.

• Handling disputes and protecting our legitimate legal interests.

We do not use personal data for purposes that are incompatible with the purposes for which it was collected without an appropriate legal basis and any information or consent required by law.

5. Our Legal Bases for Processing

Under the GDPR, we must have a lawful basis for processing personal data.

Depending on the specific activity, we may rely on the following legal bases:

Consent. For example, where you consent to receive marketing emails or where consent is required for non-essential cookies or similar tracking technologies. You may withdraw consent at any time.

Contract. Where processing is necessary to provide a service you have requested, fulfil a purchase, administer an applicable agreement, or take steps at your request before entering into a contract.

Legal obligation. Where we must retain or disclose certain information to comply with applicable laws, including tax and accounting obligations.

Legitimate interests. Where necessary for legitimate business purposes, such as securing our services, preventing fraud, managing our business, or improving functionality, provided those interests are not overridden by your rights and freedoms.

Where we rely on legitimate interests, the purpose and circumstances of the processing will determine whether that basis is appropriate.

We do not treat acceptance of this Privacy Policy as a substitute for consent where separate consent is required by law.

6. Newsletter and Marketing Communications

If you subscribe to our newsletter, we use your email address to deliver the communications you have requested.

Depending on your subscription and the permissions you provide, these communications may include mental-wellness articles, practical exercises, free resources, product updates, and information about Creating Quiet.

You can unsubscribe at any time using the unsubscribe link in our emails, where available.

Unsubscribing from marketing communications does not necessarily delete your account or erase information we must retain for other lawful purposes.

We may retain limited information necessary to record your unsubscribe request and ensure that we respect your preferences.

Where we use email analytics, such as open or click tracking, the processing will be subject to applicable law and any consent requirements. Because email tracking can be affected by privacy settings and automated systems, engagement data may not always accurately reflect a person's activity.

7. Ambassador Referrals, Rewards, and Payments

The Ambassador App uses referral information to administer the Creating Quiet Ambassador Programme.

When you participate as an ambassador, we may associate your account or referral identifier with qualifying signups and other programme activities.

We use this information to verify eligibility, maintain accurate records, calculate rewards, manage programme balances, and process payments.

Where a referred person subscribes to our newsletter, the information needed to verify the referral may be associated with the referral source. We aim to limit the information shared with ambassadors to what is necessary for programme transparency and administration.

Ambassadors should not receive unrestricted access to another person's personal information merely because that person used a referral link.

Payment information will be used to process eligible payouts and maintain the records required for accounting, fraud prevention, and legal compliance.

We may share relevant information with payment providers or professional advisers where necessary to administer the programme and comply with applicable law.

8. Audio Usage and Mental-Wellness Information

Creating Quiet provides educational resources about mental wellness, including topics such as overthinking, stress, relationships, and emotional well-being.

We recognise that information connected to mental health can be sensitive.

We do not intend to collect medical records or provide clinical mental-health services through our website or apps.

If you voluntarily provide information about your feelings, experiences, or mental-wellness concerns through a form, mood test, survey, or support request, we will handle that information in accordance with applicable data-protection law.

Information about a person's mental health may qualify as special-category personal data under the GDPR, depending on its content and context. Where this classification applies, we will process it only when the additional legal conditions required for that type of data are satisfied.

We encourage you not to submit unnecessary sensitive personal information through general contact forms or other features that are not intended for that purpose.

Listening to an audio summary does not, by itself, mean that we create a medical profile about you. Any usage information actually collected will be processed according to its purpose and the applicable legal basis.

9. AI-Assisted Content and Automated Processing

Some Creating Quiet resources may be produced or enhanced with the assistance of artificial intelligence, including written summaries, transcripts, and audio narration.

The use of AI to create content does not automatically mean that your personal data is used to train an AI model.

If personal data is processed by an AI service provider, that processing must be assessed and disclosed according to the actual service configuration, contractual arrangements, and applicable law.

We aim to avoid including unnecessary personal information in content-generation workflows.

If we use automated systems to support security checks, referral verification, fraud detection, or other administrative processes, those systems may assist us in identifying activity that requires review.

Where a decision is based solely on automated processing and produces legal effects or similarly significant effects for you, the safeguards required by applicable data-protection law will apply.

You may contact us if you wish to raise a concern about a decision affecting you.

10. Cookies and Similar Technologies

Our website and apps may use cookies or similar technologies for different purposes.

These may include:

Essential technologies: Needed to operate core functionality, maintain security, or remember necessary settings.

Preference technologies: Used to remember choices you make, where supported.

Analytics technologies: Used to understand usage patterns, identify technical problems, and improve performance.

Marketing or tracking technologies: Used to measure or support promotional activities, where implemented.

The technologies used will depend on the configuration of each platform.

Where consent is legally required, non-essential cookies and similar technologies will not be activated before the necessary consent is obtained. You should be able to change or withdraw your choices through the available cookie settings.

You can also manage cookies through your browser settings, although disabling certain cookies may affect functionality.

Simply continuing to browse a website does not, by itself, constitute valid consent where the law requires an affirmative choice.

11. Who We Share Personal Data With

We do not sell or rent your personal information to third parties.

We may share personal data with service providers where necessary to operate our business and deliver our services. Depending on the services actually used, these may include:

• Website and app hosting providers.

• Database, authentication, and security providers.

• Email delivery and newsletter platforms.

• Payment processors and payout providers.

• Analytics and performance-monitoring providers.

• Cloud storage and technical support providers.

• AI providers used for specific content or service features.

• Accountants, legal advisers, or other professional service providers.

These providers may process personal data on our behalf or act as independent controllers for particular activities, depending on the service and their legal role.

Where a provider acts as our processor, we will put appropriate contractual safeguards in place as required by applicable law.

We may also disclose information where necessary to comply with legal obligations, respond to lawful requests from competent authorities, establish or defend legal claims, or address fraud and security concerns.

We share only the information reasonably necessary for the relevant purpose.

12. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred internationally, we will ensure that the transfer complies with applicable data-protection law.

Depending on the circumstances, this may involve an adequacy decision, approved contractual safeguards such as Standard Contractual Clauses, or another lawful transfer mechanism.

Where required, we will assess the protections available for the transfer and implement additional safeguards where appropriate.

You may contact us for further information about relevant international transfers and the safeguards used, subject to applicable legal restrictions.

13. How Long We Retain Personal Data

We retain personal data only for as long as necessary for the purposes for which it was collected, including applicable legal, accounting, security, and reporting requirements.

Retention periods depend on the type of data and the relevant purpose.

For example:

• Newsletter information: Retained while your subscription is active and for a limited period afterwards where necessary to maintain suppression records, resolve disputes, or comply with legal obligations.

• Ambassador applications: Retained for the period needed to review applications and manage the programme, with unsuccessful applications deleted or anonymised according to our retention practices.

• Ambassador and payment records: Retained for programme administration, dispute resolution, fraud prevention, and applicable accounting or tax requirements.

• Purchase records: Retained for the period required to fulfil purchases, manage support requests, and meet statutory obligations.

• Account information: Retained while your account remains active and for a reasonable period afterwards where necessary for security, legal compliance, or dispute resolution.

• Technical logs: Retained for a period appropriate to security, troubleshooting, and operational requirements.

• Consent and unsubscribe records: Retained as needed to demonstrate compliance with applicable requirements and respect your preferences.

When personal data is no longer necessary, we will delete it or anonymise it, unless we are legally required or permitted to retain it for longer.

Our actual retention schedule should reflect the systems and services we use.

14. How We Protect Your Data

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure, or destruction.

Depending on the service and information involved, these measures may include access controls, authentication safeguards, secure transmission, restricted permissions, backups, monitoring, and appropriate agreements with service providers.

No online service or storage system can be guaranteed to be completely secure.

If a personal-data breach occurs, we will assess it and take the actions required by applicable law, including notifying the relevant supervisory authority and affected individuals where required.

15. Your Rights Under the GDPR

Depending on the circumstances and applicable law, you may have the right to:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Ask us to correct inaccurate or incomplete information.

• Erasure: Request deletion of personal data where the legal conditions are met.

• Restriction: Ask us to limit certain processing activities.

• Data portability: Receive certain personal data in a structured, commonly used, machine-readable format and request its transfer where the legal conditions are met.

• Object: Object to processing based on legitimate interests in circumstances covered by the GDPR.

• Withdraw consent: Withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing before withdrawal.

• Marketing objection: Object at any time to the processing of personal data for direct marketing.

• Complain: Lodge a complaint with the competent data-protection supervisory authority.

These rights are subject to the conditions and exceptions set out in applicable law.

To exercise your rights, contact us using the contact details on our website. We may need to verify your identity before fulfilling a request.

We will respond within the time limits required by law. Where permitted, we may request additional information if necessary to verify your identity or clarify your request.

16. Children and Young People

Our website and apps are not specifically designed as services for children.

If a service is used by a child or young person, applicable age-related privacy requirements and any necessary parental authorisation will be respected.

We do not knowingly collect children's personal data in circumstances where doing so would be unlawful.

If you believe that a child has provided personal data to us inappropriately, please contact us so that we can assess the situation and take any necessary action.

17. Third-Party Websites and Services

Our platforms may link to external websites or services, including payment providers and other third-party tools.

When you leave our platforms, the privacy practices of the external service may apply.

We encourage you to read the privacy policies of those services before providing personal information.

Our inclusion of a link does not mean that we control the third party's processing of personal data.

18. Changes to This Privacy Policy

We may update this Privacy Policy when our services, apps, business practices, or legal obligations change.

The latest version will be published on our website, with the updated date shown at the top.

Where required by law, we will provide notice of material changes or seek consent for new processing activities.

We encourage you to review this policy periodically to stay informed about how your personal information is handled.

19. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data-protection rights, or have a concern about how your personal data is processed, please contact Creating Quiet using the contact details published on our website.

Website: https://creatingquiet.com

For further information about your rights, you may also consult the website of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): https://autoriteitpersoonsgegevens.nl/

Your privacy matters to us. We aim to handle personal information with care, transparency, and respect as we continue developing resources that support a calmer, clearer mind.

Creating Quiet

Simple ideas for a calmer, clearer mind.